--- title: "Pickup Failure: Complete Causes and Resolutions" description: "Pickup Failure: Complete Causes and Resolutions" --- [Skip to content](https://help.saara.io/kb/pickup-failure-complete-causes-and-resolutions#main-content) [More support](https://help.saara.io/kb/kb-tickets/new?hsLang=en) [Customer portal](https://help.saara.io/tickets-view?hsLang=en) [![Saara-Logo (250x100)](https://help.saara.io/hs-fs/hubfs/Saara-Logo%20(250x100).png?width=250&height=100&name=Saara-Logo%20(250x100).png)](https://saara.io/?hsLang=en) - Products Show submenu for Products - [EcoReturns](https://hs.saara.io/ecoreturns) - [EcoShip](https://hs.saara.io/ecoship) - [FlyOS](https://hs.saara.io/ai-agents-for-ecommerce) - Resources Show submenu for Resources - [Knowledge base](https://saara.io/saara-knowledge-base?hsLang=en-us) - [Support](https://saara.io/ecoreturns-support?hsLang=en-us) Open main navigation Close main navigation - Products Show submenu for Products - [EcoReturns](https://hs.saara.io/ecoreturns) - [EcoShip](https://hs.saara.io/ecoship) - [FlyOS](https://hs.saara.io/ai-agents-for-ecommerce) - Resources Show submenu for Resources - [Knowledge base](https://saara.io/saara-knowledge-base?hsLang=en-us) - [Support](https://saara.io/ecoreturns-support?hsLang=en-us) - [More support](https://help.saara.io/kb/kb-tickets/new) - [Customer portal](https://help.saara.io/tickets-view) - [Raise a Ticket](https://44348979.hs-sites.com/ecoreturns-support) [Raise a Ticket](https://44348979.hs-sites.com/ecoreturns-support?hsLang=en) How can we help you? - There are no suggestions because the search field is empty. 1. [Saara-knowledge-base](https://help.saara.io/kb?hsLang=en) 2. [EcoReturns](https://help.saara.io/kb/ecoreturns?hsLang=en) 3. [FAQs](https://help.saara.io/kb/ecoreturns?hsLang=en#faqs) # Pickup Failure: Complete Causes and Resolutions ## This article lists all known pickup-failure scenarios, explains why they occur, and provides precise steps to fix them. Use it as a comprehensive troubleshooting reference.   #### **1. Integration Credentials Expired** **What it means** The logistic shipment service provider (Ex: Delhivery, Shiprocekt, Bluedart etc) rejects the request because stored credentials are invalid or expired. **How to confirm** Integration page shows credential issues or authentication failures. **Fix** Re-authenticate or update credentials using an admin user, then retry the pickup. --- #### **2. Provider-Side Errors (Returned Directly From the Integration)** Errors returned from the provider will appear on-screen. They reflect a failure in the provider’s system or with the request payload. ### Common examples #### **a. “No courier service available between X and Y”** Sample: {'message': 'No courier service available between 500053 and 440018', 'status\_code': 400} **Cause** Route/pincode combination not serviceable. **Fix** Switch to a different logistic integration that supports both pincodes. --- #### **b. “Return order creation failed.”** **Cause** Logistic Carrier cannot create a return order while assigning the pickup. **Fix** Retry later or reattempt after verifying shipment details at Logistic Carrier’s end. --- #### **c. Missing Warehouse Integration** Sample: Logistic Integration's warehouse is not mapped with warehouse in EcoReturns ... Not possible to proceed without integration. **Cause** Warehouse in EcoReturns is missing the required Logistic carrier's warehouse location ID. **Fix** Open the warehouse in EcoReturns and add the **Logistic Carrier's warehouse location ID** in the **Warehouse Code** field. Retry after saving. --- ### **d. Wallet Balance Too Low** Sample: {'status\_code': 350, 'message': 'Please recharge your ShipRocket wallet. The minimum required balance is Rs 100', ... } **Cause** Insufficient wallet balance to assign an AWB. **Fix** Recharge the logistic carrier's wallet to meet the minimum required threshold. --- #### **3. Pincode Not Serviceable** **Cause** The selected logistic shipment service provider does not service the shipment’s pincode or route. **How to confirm** Errors like “non serviceable pincode” appear during request creation. **Fix** Choose another logistic provider that supports the pincode. --- #### **4. Pickup Fails Without Clear Explanation** **Cause** Logistic shipment service provider sometimes returns non-diagnostic responses, e.g.: {   'awb\_assign\_status': 0,   'response': {'data': 'Failure "I"'} } **Fix** Retry the pickup. In most cases, the second attempt assigns the AWB successfully. --- #### **5. Ecoship Internal Processing Exceptions** ### Example Crashing while saving package due to exception '570002 is non serviceable pincode'. Package might have been partially saved. **Cause** Failure during the internal Ecoship pickup-generation flow. **Fix** Report to **care@saara.io** with the request details. Meanwhile use a different logistic carrier to schedule pickup while we look at this. --- #### **6. Generic Integration Errors in Request Detail** Any API-level failure from the provider appears at the top of the Request Detail section. These are exact passthrough messages. **Fix** Interpret the provider message. Correct invalid data, wait if the provider is down, or use another integration if issue persists. --- #### **7. “Expecting value: line 1 column 1 (char 0)”** **Cause** Malformed or empty JSON response, usually originating within EcoReturns rather than the logistic provider. **Fix** Report to **care@saara.io** with the request ID/RAN for investigation. - [EcoReturns](https://help.saara.io/kb/ecoreturns?hsLang=en#main-content) - [Getting Started](https://help.saara.io/kb/ecoreturns?hsLang=en#getting-started) - [Settings](https://help.saara.io/kb/ecoreturns?hsLang=en#settings) - [Integrations](https://help.saara.io/kb/ecoreturns?hsLang=en#integrations) - [Automations](https://help.saara.io/kb/ecoreturns?hsLang=en#automations) - [FAQs](https://help.saara.io/kb/ecoreturns?hsLang=en#faqs) - [AI Agents](https://help.saara.io/kb/ai-agents?hsLang=en#main-content) - [Getting Started](https://help.saara.io/kb/ai-agents?hsLang=en#getting-started) - [FAQs](https://help.saara.io/kb/ai-agents?hsLang=en#faqs) - [Integrations](https://help.saara.io/kb/ai-agents?hsLang=en#integrations) - [EcoShip](https://help.saara.io/kb/ecoship?hsLang=en#main-content) - [Getting Started](https://help.saara.io/kb/ecoship?hsLang=en#getting-started) - [FAQs](https://help.saara.io/kb/faqs?hsLang=en#main-content) - [Managing Coupon Codes](https://help.saara.io/kb/faqs?hsLang=en#managing-coupon-codes) - [Return Policy](https://help.saara.io/kb/faqs?hsLang=en#return-policy) - [Settings](https://help.saara.io/kb/settings?hsLang=en#main-content) - [Account Settings](https://help.saara.io/kb/settings?hsLang=en#account-settings) - Products - [EcoReturns](https://hs.saara.io/ecoreturns) - [EcoShip](https://hs.saara.io/ecoship) - [FlyOS](https://hs.saara.io/ai-agents-for-ecommerce) - Resources - [Knowledge base](https://saara.io/saara-knowledge-base?hsLang=en-us) - [Support](https://saara.io/ecoreturns-support?hsLang=en-us) [![Saara-Logo (250x100)](https://help.saara.io/hs-fs/hubfs/Saara-Logo%20(250x100).png?width=250&height=100&name=Saara-Logo%20(250x100).png "Saara-Logo (250x100)")](https://saara.io?hsLang=en) [mailto:care@saara.io](mailto:care@saara.io) Copyright © 2026, Saara Inc