---
title: How to Convert a Return Request into an Exchange Request in EcoReturns
description: How to Convert a Return Request into an Exchange Request in EcoReturns
---

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# How to Convert a Return Request into an Exchange Request in EcoReturns

In EcoReturns, return requests that are in 'Open' status can be converted into exchange requests. This guide walks you through the steps required to complete this process using the EcoReturns dashboard. 

**Step 1: Open the Return Request** 

Navigate to the 'Returns' section in your EcoReturns dashboard. Find the return request that you want to convert. Ensure the status is 'Open'. 

![Picture 1, Picture](https://help.saara.io/hs-fs/hubfs/undefined.png?width=1138&height=693&name=undefined.png)

**Step 2: Click on "Convert to Exchange"** 

If the request is eligible, you will see the 'Convert to Exchange' button on the top. Click this button to start the exchange process. 

![Picture 2, Picture](https://help.saara.io/hs-fs/hubfs/undefined-1.png?width=1161&height=697&name=undefined-1.png)

**Step 3: Select Variant for Exchange** 

In the modal that appears, select the variant you wish to exchange with. 

![Picture 3, Picture](https://help.saara.io/hs-fs/hubfs/undefined-2.png?width=1165&height=699&name=undefined-2.png)

**Step 4: Confirm Exchange Conversion** 

Click on 'Convert to exchange request' and confirm the action in the pop-up window. 

![Picture 4, Picture](https://help.saara.io/hs-fs/hubfs/undefined-3.png?width=1163&height=694&name=undefined-3.png)

**Step 5: Confirmation** 

You will now see a confirmation message. The request will be updated from Return to Exchange. 

![Picture 5, Picture](https://help.saara.io/hs-fs/hubfs/undefined-4.png?width=1165&height=700&name=undefined-4.png)

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