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How to Add the DNS Record Required for Email Notifications

When you set up a custom "from" email address (e.g. support@yourbrand.com) in EcoReturns, we ask you to add a few DNS records to your domain. This is called DKIM authentication — it proves to email providers (Gmail, Outlook, etc.) that emails sent from EcoReturns on your behalf are legitimate, so they land in your customers' inbox instead of spam or bouncing.

Part 1: In EcoReturns

1. Go to Settings → Notifications (or the Email Notification tab).
2. Enter your sender email address (e.g. support@yourbrand.com) and click Verify.
3. Check that inbox for the verification link and click it.
4. Once verified, EcoReturns will show a "DNS records" table with 3 rows. Each row has:
  - Type: CNAME
  - Name/Host
  - Value
5. Click the Copy button next to each record's value — you'll paste these into your domain provider next.
6. Leave this tab open. Once the records are added and DNS propagates, the status badge on this page will automatically update from "Pending DNS verification" to "DKIM verified" — no need to refresh manually, it polls in the background.


Part 2: In your domain provider (GoDaddy, Namecheap, Cloudflare, Google Domains, etc.)

1. Log in to your domain registrar / DNS provider.
2. Find the DNS management / DNS records section for your domain.
3. Add 3 new CNAME records, one for each row shown in EcoReturns:
  - Type: CNAME
  - Host/Name: paste exactly as shown in EcoReturns (some providers want just the subdomain part before your domain — if your provider auto-appends the domain, don't duplicate it)
  - Value/Points to/Target: paste exactly as shown in EcoReturns
  - TTL: default/automatic is fine
4. Save/publish the records.
5. DNS changes can take anywhere from a few minutes up to 24–48 hours to propagate, though it's usually much faster.


Troubleshooting: Status still shows "Failed" or stuck on "Pending"

- Double-check for typos — even one wrong character in the host or value breaks verification. Re-copy directly from the EcoReturns table rather than retyping.
- Check for a duplicated domain suffix — if your provider auto-appends your domain to the "Host" field, make sure you didn't paste the full name (this results in something like xyz.yourbrand.com.yourbrand.com).
- Confirm the records are CNAME, not TXT or A records.
- Give it time — some registrars take longer to propagate. You can check propagation using a free tool like whatsmydns.net by searching the host name shown in EcoReturns.
- If it still fails after DNS looks correct and 24+ hours have passed, contact support — we may need to trigger a re-check from our side.