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Exporting and downloading your EcoReturns data

You can download your returns, exchanges, store credit and team activity data from EcoReturns at any time. Download a report once, or schedule it to arrive in your inbox automatically.

How do I export my data?

Legacy dashboard: Go to Returns and click Export data at the top right.

Unified dashboard (Saara Suite): Open EcoReturns → Returns and click Export data.

Both open the same Export data page. From there:

  1. Choose the Report you need and what to Include.
  2. Select Download now.
  3. Pick a Date range.
  4. Click Download. The report is emailed to you within a few minutes.

What data can I export?

  • Return / Exchange: all return and exchange requests with their details.
  • Store Credit: store credit issued and used.
  • User Activity: actions taken by your team members.

What date ranges can I choose?

Last Week, Last 30 Days, Last Month, Last 90 Days or Last 6 Months. For any other period, such as the last 4 months or a full year, choose Custom range and set a start and end date.

How do I export all of my data?

Export each report type (Return / Exchange, Store Credit, User Activity) with the same date range, and choose all request types under Include.

Where does my report go?

Reports are sent by email as a file. Your account email always gets a copy. You can add more recipients on the Export data page: type an email address and press Enter.

Can I get reports automatically?

Yes. Use scheduled reports to get your data emailed to you on a regular basis:

  1. On the Export data page, choose your report and select Schedule the report.
  2. Choose how often: every day, on specific weekdays, monthly or every few days.
  3. Set the time. Your timezone is detected automatically.
  4. Choose the Lookback window, which is how much past data each email covers.
  5. Click Create schedule.

Your schedules are listed under Your schedules with the next run date. You can have up to 7 active schedules per store.

Why is the Export data button not working?

Your user role doesn't have permission to download reports. Ask your store admin to turn it on for you.

I didn't receive my report. What should I do?

Wait a few minutes and check your spam folder. If it still hasn't arrived, contact us at support@saara.io.