---
title: Exchange price difference collection and calculation
description: Exchange price difference collection and calculation in EcoReturns
---
[Skip to content](https://help.saara.io/kb/exchange-price-difference-collection-and-calculation#main-content)
[More support](https://help.saara.io/kb/kb-tickets/new?hsLang=en) [Customer portal](https://help.saara.io/tickets-view?hsLang=en)
[.png?width=250&height=100&name=Saara-Logo%20(250x100).png)](https://saara.io/?hsLang=en)
- Products
Show submenu for Products
- [EcoReturns](https://hs.saara.io/ecoreturns)
- [EcoShip](https://hs.saara.io/ecoship)
- [FlyOS](https://hs.saara.io/ai-agents-for-ecommerce)
- Resources
Show submenu for Resources
- [Knowledge base](https://saara.io/saara-knowledge-base?hsLang=en-us)
- [Support](https://saara.io/ecoreturns-support?hsLang=en-us)
Open main navigation
Close main navigation
- Products
Show submenu for Products
- [EcoReturns](https://hs.saara.io/ecoreturns)
- [EcoShip](https://hs.saara.io/ecoship)
- [FlyOS](https://hs.saara.io/ai-agents-for-ecommerce)
- Resources
Show submenu for Resources
- [Knowledge base](https://saara.io/saara-knowledge-base?hsLang=en-us)
- [Support](https://saara.io/ecoreturns-support?hsLang=en-us)
- [More support](https://help.saara.io/kb/kb-tickets/new)
- [Customer portal](https://help.saara.io/tickets-view)
- [Raise a Ticket](https://44348979.hs-sites.com/ecoreturns-support)
[Raise a Ticket](https://44348979.hs-sites.com/ecoreturns-support?hsLang=en)
How can we help you?
- There are no suggestions because the search field is empty.
1. [Saara-knowledge-base](https://help.saara.io/kb?hsLang=en)
2. [EcoReturns](https://help.saara.io/kb/ecoreturns?hsLang=en)
3. [Settings](https://help.saara.io/kb/ecoreturns?hsLang=en#settings)
# Exchange price difference collection and calculation
### 🧾 Exchange Price Difference – Calculation and Collection
This article explains how the **Exchange Price Difference** is calculated, how it can be collected, and how it affects the order value of an exchange order.
---
#### 💰 How is Exchange Price Difference Calculated?
The price difference during an exchange is computed based on several configurations. Below are the methods available:
### 1. **Fixed Amount Threshold**
> Collect price difference **only if** it exceeds a pre-defined minimum amount.
**Example:**
If the threshold is ₹100, and the new product is ₹120 costlier, the system will collect ₹120 – applicable. If it’s ₹90, the difference is ignored.
---
### 2. **Percentage Threshold**
> Collect price difference **only if** it exceeds a defined percentage of the original item’s cost.
**Example:**
If the threshold is 20% and the original item cost was ₹1,000, collection is triggered only if the price difference exceeds ₹200.
---
### 3. **Same Variant Exemption**
> If the customer exchanges the item with the **same product variant**, no price difference is collected.
---
### 4. **Discount Impact**
> Any **discounts** availed by the customer on the original order will also be applied proportionally to the new exchanged items.
> This affects how much of the price difference is actually charged.
---
#### 🏦 How is Exchange Price Difference Collected?
Once it’s determined that a price difference must be collected, the payment can be processed using the following methods:
### 1. **Third-party Payment Gateways**
- Razorpay
- Cashfree
- Other integrated payment providers
### 2. **Shopify Checkout**
- The customer is redirected to Shopify’s secure checkout page to complete the payment.
### ⏳ When is the Payment Collected?
- The payment can be collected **upfront at the time of initiating exchange** or **later**, based on configuration.
- This setting is **not exposed on the frontend** and can only be toggled by us.
---
#### 📦 What Is the Order Value of the Exchange Order?
The value of the exchange order depends on your configuration and the price difference involved. The following types of order values are possible:
1. 1 currency unit Exchange Order
2. 0 currency unit Exchange Order
3. Full Amount Exchange Order with 100% Discount
4. Exchange Order with Value Equal to Price Difference
- [EcoReturns](https://help.saara.io/kb/ecoreturns?hsLang=en#main-content)
- [Getting Started](https://help.saara.io/kb/ecoreturns?hsLang=en#getting-started)
- [Settings](https://help.saara.io/kb/ecoreturns?hsLang=en#settings)
- [Integrations](https://help.saara.io/kb/ecoreturns?hsLang=en#integrations)
- [Automations](https://help.saara.io/kb/ecoreturns?hsLang=en#automations)
- [FAQs](https://help.saara.io/kb/ecoreturns?hsLang=en#faqs)
- [AI Agents](https://help.saara.io/kb/ai-agents?hsLang=en#main-content)
- [Getting Started](https://help.saara.io/kb/ai-agents?hsLang=en#getting-started)
- [FAQs](https://help.saara.io/kb/ai-agents?hsLang=en#faqs)
- [Integrations](https://help.saara.io/kb/ai-agents?hsLang=en#integrations)
- [EcoShip](https://help.saara.io/kb/ecoship?hsLang=en#main-content)
- [Getting Started](https://help.saara.io/kb/ecoship?hsLang=en#getting-started)
- [FAQs](https://help.saara.io/kb/faqs?hsLang=en#main-content)
- [Managing Coupon Codes](https://help.saara.io/kb/faqs?hsLang=en#managing-coupon-codes)
- [Return Policy](https://help.saara.io/kb/faqs?hsLang=en#return-policy)
- [Settings](https://help.saara.io/kb/settings?hsLang=en#main-content)
- [Account Settings](https://help.saara.io/kb/settings?hsLang=en#account-settings)
- Products
- [EcoReturns](https://hs.saara.io/ecoreturns)
- [EcoShip](https://hs.saara.io/ecoship)
- [FlyOS](https://hs.saara.io/ai-agents-for-ecommerce)
- Resources
- [Knowledge base](https://saara.io/saara-knowledge-base?hsLang=en-us)
- [Support](https://saara.io/ecoreturns-support?hsLang=en-us)
[.png?width=250&height=100&name=Saara-Logo%20(250x100).png "Saara-Logo (250x100)")](https://saara.io?hsLang=en)
[mailto:care@saara.io](mailto:care@saara.io)
Copyright © 2026, Saara Inc